We have two different delivery options for Istanbul:
1-One-Day Delivery: Order before 11 am Monday to Saturday.
2-Cargo for districts in greater Istanbul: Orders are sent Monday to Thursday via Yurtici Kargo!

Other Cities:
For your orders from other cities, there is only a delivery option with Yurtici Kargo. Orders are sent Monday to Thursday! Please note: We do not ship to addresses with transit times of 2 days or more on Thursday.

ISTANBUL:
We recommend using the One-Day Delivery option for frozen and fresh products within Istanbul. We deliver on the same day.

OTHER CITIES:
If you’re planning to order frozen products, it’s important to select the appropriate delivery type at checkout. We partner with Yurtiçi Kargo, a third-party cargo company, to deliver your packages to other cities. Once your package is prepared and shipped to your address, Yurtiçi Kargo usually takes 1-3 days for delivery.

When choosing Yurtiçi Kargo as your delivery option, please note the following guidelines:

– If you’re ordering only fresh products, please select Yurtiçi Kargo FRESH delivery.
– If you’re ordering only frozen products, please select Yurtiçi Kargo FROZEN delivery.
– If you’re ordering both fresh and frozen products, please select Yurtiçi Kargo FROZEN delivery.

If you order frozen products but choose Yurtiçi Kargo FRESH delivery, we won’t add dry ice to your package. When placing an order, please keep in mind that your products may spoil, particularly on hot days.

IMPORTANT NOTE: If the cargo company is unable to deliver your package for any reason, you may be required to visit the nearest Yurtici Kargo branch to collect it yourself. If you do not have access to a branch (if you are unable to use a bus, minibus, or car to reach the branch), we strongly advise against placing an order on our website.

No, we will not deliver it by One-Day Delivery. However, if there is another delivery scheduled in your area on the same day, we can arrange to send your package with a One-Day Delivery service.

If there is no One-Day Delivery service in your area, we will send your package using Yurtiçi Kargo instead.

1-One-Day Delivery: (provides service only in Istanbul)
The price varies depending on your district. The fee is calculated automatically according to your distance. One-Day Delivery prices (Approx): Beyoğlu, Şişli, Beşiktaş, Fatih, Kağıthane: 300,00₺-375.00₺ Üsküdar, Kadıköy, Ataşehir, Ümraniye: 350.00₺-450.00₺

2- Yurtici Kargo (Other Cities):
For frozen products, we recommend using dry ice in the cargo package. This cost 390 TL.
If the order is only fresh products: we can use ice blocks in the cargo package. This cost 300 TL.
For both options, all products are sent in foam boxes.

Yes, we do accept cash on delivery for orders within Istanbul. However, this option is only available if you select delivery via the One-Day Delivery service. If you choose delivery through Yurtici Kargo, you won’t have the cash payment option available at the door.

No. On our website, loyalty points cannot be combined with the Cash on Delivery discount. You may use either your loyalty points or the Cash on Delivery discount, but not both in the same order.

Sadly no. We understand that you might be curious about the delivery time of your package, but please bear in mind that it is difficult for us to provide an exact time as our courier’s route is subject to change. However, to ensure that you receive your package successfully, we suggest that you arrange for us to leave it at the reception or with a trusted neighbour if you won’t be available to receive it in person.

If you would like us to deliver your package to a specific person, such as your neighbour, doorman, site security person or receptionist, simply leave us a note when placing your order. We will gladly take care of the rest and ensure your package reaches the correct recipient.

Yes, your order should be delivered to your address by Yurtici Cargo. However, some addresses may be outside of Yurtici Cargo’s delivery area. This situation is rare, but if this is the case you may need to pick up your package from the branch.

It is easy to check whether your address is outside the delivery coverage of Yurtiçi Kargo.

Please search your address on Google together with the term “Yurtiçi Kargo”, including your district name.
Example: “Bodrum Yurtiçi Kargo”

This will help you find the nearest Yurtiçi Kargo branch and see how far it is from your address.

You can also find branch information via the link below:
Yurtiçi Kargo Branch List

If your nearest branch is more than 50 km away, deliveries may experience delays. In such cases, the branch responsible for your area usually delivers only on specific days of the week. To ensure product freshness, we recommend collecting your parcel directly from the branch, as home delivery may require additional transit time.

The best day to order from outside Istanbul is Sunday. Thus, we will supply your dry ice and send your package to your address by cargo on Monday. Additionally, Tuesdays and Wednesdays (before 11 a.m.) are the other best days to order from outside Istanbul.

If you order on Sunday:

Ankara-Izmir-Antalya: You will receive your package on Tuesday or Wednesday.
Bodrum, Marmaris, Fethiye: You will receive your package on Wednesday or Thursday.

When we send your package to your address by cargo, you will see the cargo tracking number on the My Account page/we will also notify you by email.

Please follow the status of your package on the Yurticikargo website. If you think everything is not okay, you should go to your branch and collect your package yourself.

If you have ordered frozen products, please note that whilst every care is taken to package these, including with ice blocks/dry ice, there is a risk they may defrost. We recommend that you pick up your cargo from your cargo branch, especially on hot summer days.

Sadly, no. If we have sufficient dry ice available, and we receive your order before 11 am, we will dispatch your package (Monday to Thursday) on the same day. However, if we do not have enough dry ice, we will ship your package the following day. (We do not ship to addresses with transit times of 2 days or more on Thursday.)

Sorry, no. We regret to inform you that we cannot offer a refund for failed cargo deliveries as delays or problems with cargo are outside the scope of our company’s responsibility.

Please note that our company’s responsibility is limited to packing and sending your order to your given address with Yurtici Kargo.

You will receive an email/or SMS containing the order tracking number once we deliver your package to the courier company. We recommend checking the cargo company’s website regularly to see if your order can be delivered, and if necessary, going to the cargo branch to pick it up yourself.

In Turkey, cargo companies usually provide efficient services for shipping packages between their branches. However, sometimes there are challenges faced during the final leg of delivery, which is commonly known as last-mile delivery. In such cases, the fastest and most rational solution would be to request us to send your package to the branch closest to your location. This way, you can ensure timely and hassle-free delivery of your package.

1-3 days.

If you ordered for delivery via Yurtiçi Kargo you are entirely responsible for tracking your order.
We strongly advise you to collect your package from the cargo branch immediately upon your package’s arrival at the branch.

Please follow the status of your package on the Yurticikargo website. If you think everything is not okay, you should go to your branch and collect your package yourself.

Please note that our company’s responsibility is limited to packing and sending your order to your given address with Yurtici Kargo.

Full details of each product including whether fresh or frozen can be found against the product on the website.

Yes, every page is secured by a DigiCert SHA2 Extended Validation 256-bit SSL Certificate.

If you are hesitant to pay by credit card, we accept cash on delivery (you can pay at your door in Istanbul). In addition, you always have the option to use the bank transfer option.

Sorry, no. Please contact us via email. We speak English and Turkish.

The One-Day Delivery fee is calculated using the distance measurement provided by Google Maps.

Please write your address in the first address field at checkout as Neighbourhood (Mahalle), Street name and Building Number, respectively. Your address will automatically open in a window by Google Maps. Select your address by clicking on it in the window that opens.

Please enter your missing address information in the second address line.

Finally, select your Province and write your District name.

When you select your province as Istanbul, the delivery type with Moto Courier will be selectable.

Please note: If your address is incomplete, you may have to pay an extra fee.

For over five years, we have been serving expatriates living in Turkey, and our card systems have been updated to allow for collections in foreign currencies.

Our website displays prices in USD Dollar ($) from 2025. If you choose Cash on Delivery in Istanbul, or pay via bank transfer, you will pay the exact amount in Turkish Lira (₺).

However, if you pay with a credit card or debit card, your bank or credit card company may automatically convert the amount to USD based on their currency conversion policies.

This conversion is handled by your bank or credit card provider and is not controlled by us, and may appear as a USD charge on your statement.

You can choose either Cash on Delivery or Bank Transfer when placing your order, ensuring that you won’t be affected by your bank’s exchange rate.

We don’t have any store yet. We operate only online. You can order via our website 24/7. Soon, some of our products will be available in shops across Turkey. We will announce this soon.

Yes, we do. Access our wholesale prices through Isthambul HO.RE.CA, a B2B platform designed for businesses.