REFUNDS
Sorry, but due to the perishable nature of our product, we do not accept returns. This also means that we do not issue refunds.
If you ordered outside of Istanbul, we definitely recommend that you pick up your parcel from your cargo branch (sent by email), especially during the hot summer months- June, July, August, and sometimes even September.

Please note that whilst every care is taken to pack your order with dry ice in a foam box we cannot accept any liability if courier times take longer or products to defrost particularly during summer months.

IMPORTANT NOTE: If the cargo company is unable to deliver your package for any reason, you may be required to visit the nearest Yurtici Kargo branch to collect it yourself. If you do not have access to a branch (if you are unable to use a bus, minibus, or car to reach the branch), we strongly advise against placing an order on our website.

The cargo company couldn’t find me at home. Will I get a refund?
Sorry, no. We will pack your order as promised and we will send it to your address with Yurtici Cargo. You will receive the order tracking number by email on the day we deliver your package to Yurtici Kargo.
The day after you receive your order tracking code from us, you should call the cargo company branch and check whether your order can be delivered. If necessary (absolutely necessary in the hot summer months), you should go and pick up your parcel yourself from the cargo branch.

Once we hand your package to Yurtici Kargo it is your responsibility to coordinate delivery or collection. Unfortunately, there is nothing we can do about the courier company finding you at home.
We regret to state that delays or problems with cargo are outside the scope of our company’s responsibility and therefore will not refund for failed cargo deliveries.